1. How many years have they been in business?
2. Can they provide at least 10 letters of reference from satisfied clients?
3. Can they furnish a list of all their jobs in progress and jobs completed?
4. Who are the Owners? What are their cell phone numbers?
5. Who is their license holder and what is their ownership stake in the company?
6. Who are their superintendents, what are their cell phone numbers?
7. What is the chain of command? If there is a problem, where does the buck stop?
8. In addition to self-proclamation, who else says they are good?
9. On what philosophy is the company based?
10. Who will help you with your selections and interior design to insure your home is as beautiful as the model?
11. What criteria do they use to select their subcontractors?
12. What percentage of their subcontractors have been with them for at least three years?
13. Do they hold an annual customer and subcontractor appreciation party inviting all their customers and subcontractors?
14. How many customers have built with them for a second time?
15. What is their employee turnover rate?
16. What is the resale value of their homes?
17. Does the real estate community list their company’s name to add value and marketability on the resale market?
18. In what ways does their company give back to the community?